Shipping & Delivery
Last updated: April 13 2026
At Thermizoo™, we are committed to delivering your order quickly and safely. This Shipping Policy explains how orders are processed, shipped, and delivered.
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are processed Monday through Friday, excluding holidays.
Orders placed after 5:00 PM (GMT) will be processed on the next business day.
Once your order has been processed and shipped, you will receive a shipping confirmation email with your tracking information.
Shipping Rates
Thermizoo offers free shipping Worldwide.
The price you see is the final price you pay.
Shipping Destinations
We currently ship worldwide.
Please note that delivery times may vary depending on your country, customs procedures, and local carrier services.
Estimated Delivery Time
Estimated delivery time is 5–12 business days after the order has been shipped.
In rare cases, delivery may take slightly longer due to factors outside our control, including:
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International customs processing
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Weather conditions
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Carrier delays
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Holiday shipping volume
We always work with our logistics partners to ensure your order arrives as quickly as possible.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
Customers can track their shipment through the Track Your Order page available on our website.
Tracking information may take 24–72 hours to update after shipment.
Customs, Duties & Taxes
We do not charge any customs fees, duties, or additional taxes on your order.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an incorrect address is provided and the order has already been shipped, Thermizoo cannot guarantee address changes or redelivery.
If you notice an error in your shipping address, please contact us immediately at:
Lost or Stolen Packages
If your package appears to be lost in transit, please contact us at:
We will work with the shipping carrier to investigate the issue. If the package is confirmed lost, we will arrange a replacement shipment or appropriate resolution.
Thermizoo is not responsible for packages marked as delivered by the carrier but reported as stolen after delivery.
Shipping Delays
While we aim to deliver all orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:
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Customs inspections
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Weather disruptions
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Carrier operational delays
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High seasonal demand
We appreciate your patience and understanding in such situations.
Contact Us
If you have any questions regarding shipping or your order status, please contact us:
📧 Support@thermizoo.com
Our team will respond within 24–48 business hours
