Frequently Asked Questions
Last updated: April 13 2026
How long does delivery take?
We carefully prepare every order within 1–3 business days. Delivery typically takes 4–10 days across Europe and 5–12 days worldwide.
Can I track my order?
Yes. Once your order is placed, we send you a tracking link via email. You can also follow your shipment anytime through our “Track Your Order” page with live updates.
How long does it keep drinks hot or cold?
Thermizoo is engineered to maintain temperature for hours.
Hot drinks stay hot for up to 24 hours.
Cold drinks stay cold for up to 24 hours.
How does the temperature display work?
A simple touch is all it takes. Tap the lid to instantly view the temperature—no need to open the bottle.
Does it need charging?
No. Thermizoo is designed to work effortlessly with a long-lasting built-in battery, so it’s always ready when you are.
What is it made of?
We use food-grade 304 stainless steel, chosen for its durability, safety, and refined finish.
Is it safe to carry in a bag?
Yes. The lid is fully sealed and leak-proof, so you can carry it with confidence wherever you go.
Does it get hot on the outside?
No. The double-wall insulation keeps the exterior cool and comfortable to hold.
How do I clean it?
We recommend a simple hand wash with warm water and mild soap to maintain its quality over time.
Can I use it for different drinks?
Yes. Thermizoo is made for everyday use—coffee, tea, water, juice, and more.
What if something goes wrong with my order?
We take full responsibility for your experience. If anything isn’t right, we will make it right with a replacement or refund.
