Return and refund policy
Return and refund policy
Last updated: April 13 2026
At Thermizoo™, we are committed to delivering high-quality temperature control bottles designed for everyday performance and durability. If you are not fully satisfied with your purchase, we are here to assist you.
Returns
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Note: Bundled products must be returned together. Individual items from a bundle cannot be returned separately.
To be eligible for a return:
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The product must be unused and in the same condition as received
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The item must be in its original packaging
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You must provide proof of purchase or order confirmation
To start a return request, please contact us at:
Our team will review your request and provide instructions on how and where to send the product.
Please note that returns sent without prior approval will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If the item is:
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Damaged
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Defective
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Incorrect product received
Contact us within 48 hours at:
Please include:
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Your order number
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Photos of the product
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Photos of the packaging
After verification, we will offer either:
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A free replacement, or
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A full refund
Non-Returnable Items
The following items cannot be returned:
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Products that have been used or damaged after delivery
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Custom or personalized items
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Sale items
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Gift cards
If you are unsure whether your item qualifies for return, please contact us before sending it back.
Exchanges
If you would like to exchange your product, the fastest method is:
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Request a return for the original item.
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Once the return is approved, place a new order for the desired product.
For exchange assistance, contact:
European Union 14-Day Cooling Off Period
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Items must be:
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Unused
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In original packaging
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With proof of purchase
To initiate this request, contact:
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.
If approved:
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The refund will be issued to your original payment method
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Processing may take 5–10 business days
If more than 15 business days have passed since your refund approval and you have not received it, please contact:
Return Shipping
Customers are responsible for return shipping costs unless:
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The item arrived damaged
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The product was defective
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The wrong item was delivered
In these cases, Thermizoo™ will cover the return shipping cost.
Contact
For general questions about your order or our products, contact us at:
